Frequently Asked Questions

I’m new to iStep – what do I do?

The first thing you should do is create an account.

  1. Go to the login page.
  2. Click on the orange button ‘Create an account’.
  3. You will be taken to a registration form. Please fill in all the fields on the registration form and click on the button ‘Complete Sign Up’.
  4. You will be redirected to a page that asks you to check your email for an activation code.
  5. Check your email inbox for an email from iStep.
  6. Once you find the email please open it and click on the activation link in the email body.
  7. The activation link will take you to the iStep web site and activate your iStep account. You will now be able to log in using the username and password you used when logging into the site.

How long does it take for the activation email to arrive?

Once you register for an account with iStep you should receive an activation email. We send the email straight away however it can take a few minutes for your email program to check for new messages. If after 10 minutes the email is not in your inbox please check in your junk mail folder.

I am having problems using the site, what do I do?

At the bottom of every page is a link “Having trouble? Contact Us“. Click on the link and fill in the form. Please provide as much information as possible. If you are having technical difficulties please include the operating system you are using, the browser software and the browser version.

I’ve submitted the contact me form. How long will it take for you to get back to me?

Our aim to to respond to all issues within 72 hours.

My group has no available partners. What can I do?

Depending on how your group was set up you may be able to invite someone to join your group. To do this login to your iStep account and go to your dashboard. On your dashboard in the section ‘Your Challenge’ click on the group challenge title. This will bring you to a page with information on your group challenge. If your group has been set up to allow all members to invite new users there will be a tab labeled ‘Send Invites’. Click on this. You will be taken to a page with a form allowing you to send an invite to someone already on the site. On that page there is also a link in orange ‘Send invitations by email’ which will take you to a form to allow you to send invites to people who are not yet on the site.

If your group does not allow members to invite people you will just have to wait for someone new to join your group.